Requesting approval

For some healthcare, you will need our prior permission to be entitled to reimbursement. This permission is sometimes referred to as our approval. In most cases, your healthcare provider or supplier will request permission on your behalf, meaning that you do not need to arrange anything yourself. You can also request permission yourself.

Conditions

  • specify all the required details in your request.
  • request permission beforehand to prevent any surprises.

Here is how to request permission for healthcare

  1. Gather your personal details

    • name
    • address
    • date of birth
    • customer number (stated on your policy document or your CZ Healthcare Card)
  2. Gather your medical details

    • the referral or prescription from your doctor
    • a specification of medical grounds from your doctor
    • in case of a medical aid: a quote from the supplier

    In some cases, we may need further information. If we do, it will be specified in the information about the reimbursement.

  3. Send your request

    Send your details to CZ’s ‘Medische Beoordelingen’ (Medical Assessments) department.

What you can expect

You will receive a response to your request within 10 working days. In some cases, we may ask you for extra information. If your request is granted, you will receive an official document confirming our approval.