I’ve submitted a bill for healthcare abroad
Over the past summer holiday period, we received a lot of bills for healthcare provided abroad. Processing these kinds of bills takes more time because we often need additional information, such as from your healthcare provider abroad.
I’ve submitted a bill that has to be processed again
Sometimes there is a hiccup in the processing of a bill. It then has to be processed in our system again, and this takes longer because it involves multiple actions.
What you can expect from us
We are committed to processing your bill as quickly as possible. That’s why we have brought in a lot of extra people. We will inform you as soon as possible after processing has been completed.