Temporary potential delays in bill processing

If you’ve submitted a bill to us for healthcare received abroad, or we have to process your bill again because something went wrong, you may have noticed that processing your bill is taking longer than usual. We understand that this can be very inconvenient for you. We apologise for this.

We would like to take this opportunity to explain why the processing of your bill may currently take longer and what we are doing to address this problem.

Your situation

I’ve submitted a bill for healthcare abroad

Over the past summer holiday period, we received a lot of bills for healthcare provided abroad. Processing these kinds of bills takes more time because we often need additional information, such as from your healthcare provider abroad.

I’ve submitted a bill that has to be processed again

Sometimes there is a hiccup in the processing of a bill. It then has to be processed in our system again, and this takes longer because it involves multiple actions.

What you can expect from us

We are committed to processing your bill as quickly as possible. That’s why we have brought in a lot of extra people. We will inform you as soon as possible after processing has been completed.

Frequently asked questions

CZ Customer Services

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