1. Request your EHIC
Show your European Health Insurance Card (EHIC) to prove you are insured and not have to pay medical bills on the spot. Don’t have your EHIC yet?
2. Need medical care? Call the CZ Helpline
If you need medical care when travelling abroad, call the CZ Helpline right away. A nurse will give you advice on your care and how it will be paid for.
Call +31 13 468 04 02
3. Check your travel insurance (and other policies)
Since your health insurance will often not cover all your medical care in another country, it is a good idea to check what is reimbursed for urgent care abroad. You can also check your cover on ‘My CZ’.
To cover additional costs, you might consider taking out travel insurance with cover for medical expenses.
4. Ask for a medical certificate
Some medicines are strictly forbidden in certain countries so be sure to ask your doctor or pharmacy for a medical certificate listing the medicines you have been prescribed. The Dutch Central Administration Office (CAK) can also help you with this.
5. Download the ‘CZ Declareren app’
You can claim your bills (Dutch or foreign) quickly and easily using the ‘CZ Declareren’ app. Please note that the following information must appear on the invoice: your name and date of birth, the name and address of the healthcare provider, the date you were treated, the nature of the treatment and the total amount.
6. Statement of insurance
Ask at the embassy of the country you are travelling to to find out whether you need a statement of insurance.
Request it by telephone
You can call us to ask for a statement of insurance. You will receive the statement within 10 working days, or you can open and print it on ‘My CZ’ once it is ready.
7. The Abroad Guide for tailored advice
The Abroad Guide provides you with advice 24/7 tailored specifically to your situation. Simply select your situation and answer a few questions and you will be shown the information that applies in your case.