Telephone numbers

If you call us during our opening hours, you will always get an employee on the line. We always try to answer your question immediately while we have you on the line, and if we do not have the answer to hand, we will make sure that another department can help you.

Customer Services


For questions about reimbursements, submitting a change, getting advice or getting approval from CZ. If you would like to reach someone faster, you can select an option from the menu.

Healthcare Team


To get a second opinion, request advice from an international specialist (Best Doctors), request waiting list mediation, get information on patient/interest groups, find out about treatment abroad.

CZ Helpline


To arrange urgent medical care during your temporary stay in a foreign country.

Helpline for healthcare abroad


For your questions concerning medical care abroad and invoices from abroad.

CZ Hospital Line


For questions about receiving medical care in a hospital.

CZ Maternity care advisers


Request obstetric care and a maternity package.

CZ Healthcare Line


For questions about illnesses, lifestyle or personal health.

Contact for the press

If you would like to speak to one of our press officers, please contact: