Getting help faster with waiting list mediation

If you are dreading the long wait for treatment, a different hospital may be able to help you faster. Our healthcare advisers would be happy to check this for you.

You can request waiting list mediation if...

  • you have not yet been scheduled to receive treatment;
  • you are insured with CZ;
  • you need specialist medical care (at a hospital or independent treatment centre), mental-health care or district nursing;
  • the waiting period is longer than the agreed waiting period.

Three steps to waiting list mediation

  1. Ask the CZ Healthcare Team for help

    Explain your situation.

  2. We check to see if waiting list mediation is an option

    And we will keep your wishes in mind.

  3. We discuss the options with you and provide further guidance

    The healthcare team will call you.

Frequently asked questions about waiting list mediation

CZ makes agreements with healthcare providers on how quickly you should receive treatment. We have made a list for you (in Dutch).

You can search for another healthcare provider in the CZ Care Finder (in Dutch). Sometimes, you can also see the waiting time there, but you can also inquire about this directly with the healthcare provider. Be sure to check if the provider has a contract for your type of care.

If you can't find a contracted provider where you can be seen sooner, the CZ Healthcare Team will be happy to assist you.

We are happy to help you find a contracted healthcare provider where you can be seen sooner. To do this, please contact the CZ Healthcare Team. Often, the Healthcare Team can find availability with a contracted provider, but sometimes they can only refer you to a non-contracted provider. In this case, as you don't have the option to go to a contracted provider, CZ will reimburse 100% of the average contracted rate. You will need prior authorization from the Healthcare Team.

If you choose to go to a non-contracted provider on your own and you have the Zorgbewustpolis, Zorg-op-maatpolis, or CZdirect basisverzekering, or if you have the Zorgvariatiepolis policy and it concerns mental healthcare (GGZ) or nursing and care, you will receive a lower reimbursement. View more information about the reimbursement for non-contracted care (in Dutch).

CZ Healthcare Team

You can contact the healthcare team for support, to find out about regulations and for questions relating to your personal situation.