It is hardly surprising that you have some questions. You may be wondering whether your scheduled hospital appointment will still go ahead, or whether you can drop by one of our branches. We have collected the most important questions here.
Our mobile branches are closed for now. However, our CZ service centres are still open. We placed screens at our counters as a precaution. We also ask you to keep at least 1,5 meters distance. This way we keep it safe for everyone. Check the opening hours of a service centre close to you (in Dutch).
Do you have any symptoms, have you been in contact with some who is infected with the coronavirus, or do you prefer to stay at home? We would also be happy to assist you by telephone or online.
Yes, claim payments have not been delayed. If you submit your bills using the ‘CZ Declareren’ app or through ‘Mijn CZ’, you can expect to see your reimbursement in your bank account within 5 working days. If you submit your claim by post, you will receive the reimbursement within 10 working days. You can view the status of your claim on your ‘Mijn CZ’ page.
No need to worry, we would be happy to assist you. Request a payment arrangement by telephone.
Your health insurance and reimbursements
Yes. From 1 June, anyone with complaints can get tested free of charge at the Municipal Public Health Services (GGDs).
The test is not subject to your deductible and you do not need a referral from your doctor.
To make an appointment? Call the national freephone number 0800-1202 between 8:00a.m. and 8:00p.m. Please, keep your Social Security number (BSN) at hand. Read more.
No, face masks are not reimbursed under your insurance.
You are reimbursed for urgent medical care abroad. However, your health insurance does not reimburse the costs of travel, accommodation or preventive measures.
You cannot request the test yourself. The healthcare provider will determine whether you should be tested.
Your healthcare provider can tell you whether your appointment will go ahead or be cancelled.
As always, you can reschedule an appointment or treatment. Contact the hospital to discuss the options.
Regular healthcare is starting up again. The hospital will contact you and schedule an appointment or treatment. You can find more information about this on your hospital’s website.
At the moment, there are no shortages and there is enough medicine for everyone who needs it. However, to prevent any shortages arising, you will no longer be given medicine to cover you for an extended period. You can read more about this measure here (in Dutch).