It is hardly surprising that you have some questions. You may be wondering whether your scheduled hospital appointment will still go ahead, or whether you can drop by one of our branches. We have collected the most important questions here.
Your health insurance and reimbursements
As of 1 June, anyone with symptoms can go to the ‘GGD’ (regional health authority) for a free test. You do not need a referral from your general practitioner. You will not have to pay anything, the deductible will not be charged. To make an appointment, go to Coronatest.nl (log in using your DigiD) or call the national freephone number 0800-1202 between 8am and 8pm. Make sure you have your Dutch personal identification number (BSN) to hand. Further information is available here.
No, face masks are not reimbursed under your insurance.
You will be reimbursed for emergency healthcare abroad. Is the travel advice negative (orange or red) due to the coronavirus before your departure? Then you will not receive any reimbursement from your additional insurance.Do you have to go to the hospital or do you have a question concerning your health? Contact our CZ Helpline on +31 13 468 04 02.Our nurses are available 24/7 for advice and assistance.
On the advice of ‘Zorginstituut Nederland’, Minister for Medical Care Tamara van Ark has decided to temporarily extend the reimbursements provided by the general insurance policy for recovery care for seriously ill COVID-19 patients. Both COVID-19 patients who have been admitted to an ICU and COVID-19 patients who were treated in nursing wards or were seriously ill at home will qualify for this extended reimbursement.
Yes, it will be reimbursed. The surcharge will have the code C88 or F902. Over the period from 1 August 2020 to 31 October 2020, your oral care provider is authorised to add this surcharge to your invoice once per treatment day to cover the costs of the additional measures they have to take on account of the coronavirus situation. If you want to find out more about this, visit the .
Many hospitals have not yet updated the consultation types in their system. This is why the invoice may sometimes still say that the consultation was at the hospital, even if it was a remote consultation. It does not make any difference for the amount charged on your invoice. Healthcare providers, health insurers and the ‘Nederlandse Zorgautoriteit’ (Dutch Healthcare Authority, NZa) have made arrangements in this respect.
No need to worry, we would be happy to assist you. Request a payment arrangement by telephone.
No. The Dutch government has made it clear that they will not be repatriating anyone.
No. Your health insurance does not cover a test required for entry into a country.
If you need healthcare while abroad and if that requires you to take a coronavirus test, the costs of the test will be reimbursed under your health insurance.
Yes, but only if you have a prescription from a general practitioner or medical specialist. You can have your Dutch general practitioner email the prescription to your holiday address. Do check first, however, whether the local pharmacy will accept the email from your Dutch GP as a valid prescription.
Besides that, you will need an itemised and readable invoice for the medicine, showing the name and address of the pharmacy, your name, the date and the details of the medicine dispensed.
Submitting a claim: if the invoice shows that the medicine was dispensed based on a doctor’s prescription, you can submit a claim as normal. If this is not clearly stated on the invoice, please also enclose the prescription from the general practitioner or medical specialist with your claim.
CZ Customer Services
Please note that our Customer Services will be closed during Koningsdag on Tuesday 27 April 2021.