It is hardly surprising that you have some questions. You may be wondering whether your scheduled hospital appointment will still go ahead, or whether you can drop by one of our branches. We have collected the most important questions here.
Frequently asked questions about coronavirus
If you have any other questions about coronavirus, please consult the information and advice on the RIVM website (Dutch National Institute for Public Health and the Environment).
Even at times like these, CZ remains committed to providing you with the assistance you have come to expect. Your health and the health of our employees is the number one priority.
Our mobile branches are closed for now. However, our CZ service centres are still open. Check the opening hours of a service centre close to you (in Dutch). We would also be happy to assist you by telephone or online. That way, you do not have to leave your home and can limit physical contact.
Yes, you can still drop in. If you have any cold or flu symptoms like a cough, sore throat or fever (or if you have been near anyone who has contracted coronavirus), please postpone your visit to us. We would be happy to assist you by telephone or online.
To protect you and our staff, we have installed clear screens at our service counters. We also ask that you stay at least 1.5 metres (6 feet) away from others, in line with the advice of the Dutch National Institute for Public Health and the Environment.
Yes, claim payments have not been delayed. If you submit your bills using the ‘CZ Declareren’ app or through ‘Mijn CZ’, you can expect to see your reimbursement in your bank account within 5 working days. If you submit your claim by post, you will receive the reimbursement within 10 working days. You can view the status of your claim on your ‘Mijn CZ’ page.
No need to worry, we would be happy to assist you. Request a payment arrangement by telephone.
Your health insurance and reimbursements
We appreciate that at a time like this you likely have questions about what reimbursements your health insurance provides.
Yes. If the ‘GGD’ (regional health authority) tests you for the virus during contact tracing, you will not have to pay a deductible for the test. If you are tested in hospital or by your general practitioner, the costs of testing will be set off against your deductible.
No, face masks are not reimbursed under your insurance.
You are reimbursed for urgent medical care abroad. However, your health insurance does not reimburse the costs of travel, accommodation or preventive measures.
Healthcare providers are working harder than ever to ensure that the necessary care can continue to be provided. We appreciate that in these uncertain times you likely have questions concerning the healthcare you are receiving or that you need.
You cannot request the test yourself. The healthcare provider will determine whether you should be tested.
Your healthcare provider can tell you whether your appointment will go ahead or be cancelled.
As always, you can reschedule an appointment or treatment. Contact the hospital to discuss the options.
The hospital will only cancel your appointment if your treatment can be delayed. To ensure that sufficient staff and resources are available for the care of coronavirus patients, hospitals are postponing many treatments. This measure is also aimed at minimising contact between doctors and other patients and their visitors in order to reduce the risk of spreading the virus further. If you have any questions, please call the CZ Healthcare Team (‘Zorgteam’). We would be happy to assist you.
At the moment, there are no shortages and there is enough medicine for everyone who needs it. However, to prevent any shortages arising, you will no longer be given medicine to cover you for an extended period. You can read more about this measure here (in Dutch).