Disclaimer

Website and apps

We make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis. We also try to make sure our website and other digital services are always available. We reserve the right to change and update information on the website at any time.

If the information on the website is not accurate or up to date, neither CZ nor its suppliers can be held liable for any consequences that may arise. This applies equally to any delay, interruption or downtime of the website.

We may from time to time place links on our website to other websites that we think you may want to visit to get more, clearer information. We are not responsible for the content of these external websites.

Reimbursements and terms and conditions online

On our website, we are careful to accurately specify our reimbursements and terms and conditions. However, whether we will reimburse the costs of healthcare and for how much is ultimately determined by the policy conditions, reimbursements overviews and regulations.

If you would like to see the reimbursements and terms and conditions from previous years, please log in to ‘My CZ’.

Electronic communications

If you do not receive an email or other electronic communication from us on time, we are not liable for any consequences arising from this. This also applies if we do not receive or process an email from you on time.

Communicating with respect

At CZ, we aim to be pleasant in our contact with other people. With this in mind, our house rule is that we always treat others with respect. If you fail to show the same respect, we will bring this to your attention so that we can together find a way to put our communications back on an agreeable note. If that is not possible at the time, we will try to resolve the situation by:

  • interrupting the conversation and trying again later;
  • asking you to leave the building;
  • giving you a written warning;
  • denying you access to our premises for a certain period of time;
  • as a last resort, no longer providing you our services (or at least for a while); and
  • if you threaten us, use violence or cause material damage, we will report the incident to the police.
 

CZ Customer Services