Submitting a complaint

Did you have an unpleasant experience with CZ? Or are you dissatisfied with our or your healthcare provider's service? We will take this very seriously. We will immediately start looking into what went wrong and what we can do for you.

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Complaint about CZ

You can submit your complaint by filling in the complaint form. Alternatively, you can call us or send your complaint by post.

We will respond to your complaint within 5 working days. It may take longer to handle your complaint if we need to gather additional information.

Our service department is very busy at this moment. As a result, it might take us a bit longer to respond to your complaint. Sorry for the inconvenience.

Health Insurance Complaints and Disputes Committee

If you are dissatisfied with the way we have handled your complaint, or if we have failed to get back to you within 6 weeks, you can forward your complaint to the Health Insurance Complaints and Disputes Committee (SKGZ). SKGZ will resolve your complaint within 90 days. You can also refer your complaint to the civil court.

Complaint about healthcare provider

Discuss your complaint with your healthcare provider first and see if you can reach a solution together. Healthcare providers often have their own complaints procedure.

If this does not resolve the issue, report your complaint to CZ by completing and sending the complaint form. Alternatively, you can call us or send your complaint by post.

Claim for compensation

If you need help submitting a claim for compensation, see how CZ can help you with the CZ Loss Recovery Service.

CZ Customer Services

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