Service & contact

Whether you have a question about your insurance, reimbursements or claim, or are looking for a good healthcare provider, feel free to contact us, or make the necessary arrangements online.

Deductible
How the deductible works

Reimbursements
Prior permission for healthcare
- Prior permission for healthcare
- Requesting approval

Health insurance
The difference between an in-kind policy and a refund policy
How your health insurance works

Other
Complaint
- Complaint
- Submitting a complaint about CZ
- Complaint about a healthcare provider

Different opening hours

During December, we have additional opening hours in the evenings and on the weekends.

Check our opening hours

CZ Customer Services

Call +31 88 555 77 77

We would like to help you.

Ask your question on Twitter

We will reply from Monday to Friday between 8.30am and 5.30pm. We will reply within four hours.

Send us your question

We will reply to your question within 5 working days.

Join the discussion on Facebook

We will reply from Monday to Friday between 8.30am and 5.30pm. We will reply within 2 hours.

WhatsApp +31 613 65 19 50

We are available on WhatsApp from Monday to Friday between 8.30am and 5.30pm. We will reply within 4 hours. We will not share any medical data or other sensitive information by WhatsApp.