Accessibility
We believe it’s important that everyone can easily use our websites and apps. Also if you are blind or visually impaired, deaf or hard of hearing, or have difficulty reading or navigating. Discover how we work on accessibility.
What is digital accessibility?
Digital accessibility means that our websites and apps are easy for everyone to use. This means you can find, use, view and understand our information.
For example, if your arm is in a cast and you cannot use a mouse, it helps if you can navigate using your keyboard. Or if you are visually impaired and use a screen reader, it helps if texts are well structured.
What do we do to ensure accessibility?
We work every day to make our websites and apps accessible, and to keep them that way.
How we work on accessible websites and apps:
- We write clearly. We explain difficult words.
- We add alt texts. This allows a screen reader to properly describe images.
- We make sure you can zoom in. Our website remains easy to read up to 200%.
- We make navigation easy. You can also use our websites with only a keyboard.
- We build pages that are screen reader friendly. Content can be read aloud properly.
How we keep improving:
- We have our websites and apps tested every year. We act on improvement points.
- We follow training courses. So we stay up to date with developments.
- We improve our processes. Accessibility is a fixed part of design, content and technology.
How accessible are our websites and apps right now?
Every year, we assess how accessible we are. This helps us understand what is going well and what still needs improvement. These are the main improvement points:
- Our pdfs are not always accessible yet.
- Images and icons do not always have a (proper) alt text.
- Page structure is not consistent everywhere.
- Forms and error messages are not always clear for assistive technologies.
- Contrast, focus and keyboard navigation can be improved.
Research reports
Would you like to see all improvement points? You can find them in the research reports (all in Dutch):
- Research report technical cz.nl(pdf - 1145kb)
- Research report content cz.nl(pdf - 1024kb)
- Research report zorgvinder.cz.nl(pdf - 1188kb)
Research for the CZ app and My CZ is planned. We will upload the reports once they are available.
Questions about accessibility or want to report an issue?
Have you come across something that does not work properly or is not accessible? Please let us know. We’ll look into how we can help you and include it in our improvements. Call our customer service at 088 555 77 77. Or use the chat function in the CZ app.
This information was last updated on March 25, 2026.