Changes to the ‘Excellent’ additional insurance package in 2021

Below you will find the changes that will take effect from 1 January 2021, which will apply to the ‘Excellent’ additional insurance package.

Alternative treatment methods and medicines

Reimbursement for alternative treatment methods and medicines is being reduced from € 1000 to € 750.

Urgent medical care abroad

The costs of urgent medical care received during a temporary stay abroad are fully reimbursed under the additional insurance package. In 2020, you only received full reimbursement of these costs in the EU/EEA countries and treaty countries.

Reimbursement for physiotherapy from a non-contracted physiotherapist

If you visit a physiotherapist with whom we do not have a contract, you will be reimbursed a maximum of 50% of the average rate agreed with our contracted physiotherapists. If the rate applied on your invoice is lower than this rate, we will reimburse 50% of the invoice. This is currently 75%.

Healthcare costs in the event of negative travel advice

If the Dutch government issues negative travel advice (orange or red) prior to you travelling abroad due to the outbreak of a contagious disease, for example COVID-19, any healthcare costs relating to this incurred abroad will not be reimbursed under the additional insurance package.

Reimbursements 'Excellent' additional insurance package

Download the reimbursements overview

CZ Customer Services

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